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Frequently Asked Questions (FAQs)

FAQs

Frequently Asked Questions (FAQs)

Welcome to the MipaEssence FAQ section — your go-to resource for everything you need to know about our flavours, fragrances, ordering process, and certifications.

At MipaEssence, we believe that informed decisions start with clear answers. Whether you’re a food technologist, manufacturer, formulator, or a growing brand, this section offers concise, reliable information to support your journey.

Explore the questions below to discover how our high-quality, performance-driven ingredients can elevate your creations with confidence, safety, and sensory impact.

vanilla ban ban

General Questions

MipaEssence offers a curated selection of food flavours (nature-identical/artificial) and fragrance essences crafted for a wide range of industries. Our products are developed to meet the sensory, stability, and compliance needs of modern businesses.

Yes. Our products are manufactured under strict compliance with FSSAI, ISO 9001, GMP, Halal, Kosher, and HACCP standards (where applicable). Each batch is carefully coded for traceability and quality assurance throughout the supply chain.

👉 View our Certifications

Food flavours are edible, nature-identical artificial flavouring substances for food and beverage use. Fragrance essences are aromatic compounds meant for external applications like incense, cosmetics, and candles.

We offer nature-identical artificial flavouring substances, clearly labeled as per FSSAI guidelines. We do not claim to offer 100% natural extracts.

Yes. All our food flavours are FSSAI-compliant, and our fragrance essences are for external use only. Each product is developed under ISO, GMP, HACCP, and other relevant global certifications.

We serve food manufacturers, incense makers, cosmetic formulators, aromatherapy brands, bakeries, FMCG companies, and even startups. Both bulk and retail packs are available.

Food Flavours

Our flavours are either nature-identical artificial flavouring substances, formulated for use in beverages, confectionery, dairy, snacks, bakery items, and more. They are heat-stable, soluble in oil or water, and highly concentrated.

Yes. All our flavours listed under the food category are edible and FSSAI-compliant. They are suitable for human consumption when used as directed.

 

Absolutely. Our flavours are designed for versatile performance, including high-heat stability for baking and cooking, and excellent retention in cold applications like ice creams or beverages.

The typical dosage is 0.1% to 0.3%, but it varies by product and application. We recommend trial testing and adjusting as per your desired intensity.

Yes, these documents are available upon request for bulk buyers and institutional clients.

Fragrance Essences

MipaEssence offers fragrance essences that are either synthetic or blended from aromatic compounds. These are not 100% natural extracts and are labeled for external use only.

 

Yes. Our fragrance range is suitable for:

  • Agarbatti & Dhoop

  • Room Fresheners & Aroma Oils

  • Bathing Products & Detergents

  • Cosmetic and Personal Care Formulations

  • Candles, Diffusers, and more

 

Many of our fragrance bases are aligned with IFRA safety standards. Please request documentation if you require it for regulated applications.

Recommended usage ranges from 0.1% to 3%, depending on the end-use (e.g., soap, perfume, incense). Always test compatibility in your base formula.

Orders & Shipping

For bulk or custom orders, please contact our sales team with your requirements. We’ll provide a quotation, and upon your confirmation, you can raise a Purchase Order (PO). We will then issue a Proforma Invoice (PI) for approval. Once confirmed, your order will be dispatched as per mutually agreed terms.

For individual or small-quantity purchases, you can order directly through:

  • Our official online store: www.mipaessence.com

  • Leading e-commerce platforms like Amazon, Flipkart, and others

  • Selected quick commerce apps (availability may vary by region)

  • Major retail chains and stores across India

MipaEssence ensures a smooth, flexible, and accessible ordering experience—designed for both business and personal needs.

Yes, paid samples are available. Please contact us with your requirement.

Our MOQ varies based on the type of purchase:

  • Retail / E-commerce Orders:
    You can purchase starting from 30ml, 50ml, or 100ml bottles, depending on the product. These are available through our official online store and popular marketplaces.

  • B2B / Bulk Orders:
    For institutional and wholesale buyers, the MOQ typically starts from 1kg to 25kg, depending on the flavour or fragrance category. Custom MOQs may apply for new developments or specialty blends.

Feel free to contact us for product-specific MOQ details or custom packaging options.

We typically dispatch orders within 2 to 4 working days after order confirmation.
The final delivery time depends on:

  • Shipping address (metro, urban, or rural)

  • Order volume and packaging

  • Courier or transport partner used

For bulk or urgent orders, we can coordinate dispatch timelines based on mutual agreement to ensure timely delivery.

You can email us your requirements (target profile, application, pricing range, etc.). Our R&D team will propose a tailored solution and send samples for your evaluation.

PAYMENT & RETURNS

For E-commerce / Retail Orders:
We accept secure online payment options, including:

  • UPI

  • Net Banking

  • Credit/Debit Cards

  • Digital Wallets

  • Cash on Delivery (COD) – available for select pin codes

For B2B / Bulk Orders:
Payments can be made via:

  • Bank Transfer (NEFT/RTGS)

  • UPI / QR Code Payments

  • Advance Payment Against Proforma Invoice
    (Custom payment terms may be discussed for repeat business or large-volume clients.) 

We accept returns within 7 days of delivery for products that are sealed, unused, and in original condition.

Please note:

  • Retail/e-commerce orders are eligible for return if the product is unopened and unused.

  • Customized or bulk (B2B) orders are non-returnable, except in cases of manufacturing defects or incorrect items. Such issues must be reported within 48 hours of receiving the order.

All return requests are subject to inspection and must be accompanied by proof of purchase.

If you experience any issues with your order—such as missing items, damage, incorrect products, or quality concerns—please contact us promptly.

Email us at [email protected] with the following details:

  • Your Order ID or Invoice Number

  • A brief description of the issue

  • Photographs (if applicable, for damage or defects)

Our support team will review your request and get back to you with a resolution as quickly as possible.

Who We Serve

We serve a diverse range of sectors, including:

  • Food & Beverage manufacturers (juices, syrups, dairy, processed foods)

  • Bakery & Confectionery producers (cakes, cookies, toffees, candies)

  • Snack & Namkeen brands

  • Cosmetics & Personal Care formulators (soaps, lotions, hair oils)

  • Agarbatti & Dhoop makers

  • Aromatherapy & Homecare product brands (candles, room sprays, diffusers)

  • Retailers, Exporters, and Online Sellers
    Whether you’re a large-scale manufacturer or a small brand, we provide tailored flavour and fragrance solutions to meet your needs.

Yes. We offer solutions for all business sizes—ranging from startup brands and boutique formulators to high-volume factories. Our flexible MOQ, packaging sizes, and personalized service make us a reliable partner for everyone.

Absolutely. We cater to a wide variety of niche categories, including:

  • Plant-based & vegan foods

  • Functional and fortified beverages

  • Ayurvedic and herbal products

  • Natural personal care formulations
    Our team can help you select or develop the right flavour or fragrance for your target market.

We offer IFRA-aligned fragrance formulations suitable for skincare, cosmetics, and fine fragrance use.

Yes. We work with exporters, distributors, and global clients and provide the necessary documentation—such as COA, MSDS, TDS, and export labeling—for international compliance and customs clearance.

Yes. For eligible B2B partners and online sellers, we provide white-label and custom packaging options to help you launch or grow your brand with ready-to-market flavour and fragrance products.

Absolutely. You can start small with our retail-ready packs (30ml, 50ml, 100ml), available with your branding also.

  • Major e-commerce platforms like Amazon, Flipkart, and more

These are ideal for market testing, DIY use, and small-scale reselling.

Still have questions?

If you didn’t find your query listed above, feel free to reach out to us directly.
📧 Email: [email protected]
📞 Phone: +91 9225095186
We’re here to help you make the right choice for your flavours and fragrances.

Get a Quote

Sahil Tamboli

Partnerships Manager
  • +91 9225095188