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Privacy Policy

MipaEssence (“we”, “our”, or “us”) respects the privacy of every individual who visits our website www.mipaessence.in(“Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information following applicable Indian laws, including the Information Technology Act, 2000, and its associated rules.

By accessing or using this Site, you agree to the collection and use your information as described in this Privacy Policy. If you disagree with the terms, please do not use the Site.

1. Information We Collect

We collect information in two primary ways: directly from you and automatically via your interaction with the Site.

a) Information You Provide Voluntarily:

When you interact with MipaEssence through forms, Email, or inquiries on the Site, we may collect:

  • Full name

  • Email address

  • Phone number

  • Company name and designation (for B2B or institutional communication)

  • The content of any message, request, or query you submit through our forms or Email

b) Information We Collect Automatically:

When you visit our website, we may collect the following data automatically:

  • IP address and general geolocation

  • Browser type, operating system, and device information

  • Access time, duration of visit, and referring URLs

  • Pages viewed and navigation behavior on the Site

  • Technical data via cookies, pixels, and analytics tools

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Responding to your inquiries, quote requests, or information submissions

  • Communicating with you regarding updates, brochures, or services (only if opted in)

  • Improving website functionality, performance, and user experience

  • Conducting internal analytics and research

  • Ensuring site security, detecting unauthorized activity, and preventing fraud

  • Fulfilling any legal or regulatory obligations

We do not sell, rent, or misuse your data for unsolicited marketing or profiling.

3. Use of Cookies & Tracking Technologies

Our website uses cookies and third-party tools (e.g., Google Analytics) to enhance usability and collect anonymous usage data. Cookies help:

  • Maintain secure sessions

  • Store your preferences and settings

  • Analyze traffic and user behavior

  • Provide a smoother browsing experience

You can control cookie preferences through your browser. However, disabling cookies may affect certain features or functions of the Site.

4. Information Sharing and Disclosure

MipaEssence does not share your personal information with third parties for commercial purposes. However, we may share information under the following circumstances:

  • IT and Technical Partners: To maintain and optimize our website functionality

  • Analytics Providers: For anonymized and aggregated site usage analysis

  • Regulatory Authorities: To comply with legal obligations, court orders, or investigations

All service providers are contractually obligated to protect your data under confidentiality and data protection terms.

5. Data Storage & Retention

All personal data is stored securely using industry-standard encryption and access controls. We retain your data only as long as:

  • It is necessary for the purpose for which it was collected

  • We are legally required to maintain the information

  • It is relevant to resolving any future concerns or communication

When no longer needed, your information will be securely deleted or anonymized.

6. Data Security Measures

MipaEssence implements robust physical, technical, and organizational security measures to protect your data from loss, unauthorized access, misuse, or alteration. These include:

  • SSL encryption for secure data transmission

  • Firewalls and antivirus protection on our servers

  • Restricted internal access to sensitive information

  • Regular system audits and vulnerability assessments

Despite our best efforts, no digital platform is entirely immune to risk. You are encouraged to exercise discretion when sharing sensitive information online.

7. Your Rights and Choices

As a user, you have the right to:

  • Request access to the personal information we hold

  • Update or correct inaccurate information

  • Withdraw your consent to receive communications

  • Request deletion of your data (subject to legal limitations)

To exercise any of the above rights, contact us at: [email protected]

8. Links to Other Websites

Our website may contain links to third-party websites (e.g., social media pages, certification bodies). We are not responsible for the content, privacy practices, or terms of use on these external websites. Please review their respective policies when you visit them.

9. Children’s Privacy

This website is intended for individuals aged 18 and above. We do not knowingly collect or process data from children under 18. If we learn that a child’s personal information has been inadvertently collected, we will delete it promptly.

10. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in law, technology, or business practices. The latest version will always be available on this page with the last update date. Continued use of the Site following changes indicates your acceptance of the revised policy.

11. Grievance Officer

As required under the Information Technology Act, 2000, the designated Grievance Officer for this Site is:

Name: Anand Das
📧 Email: [email protected]
📞 Phone: +91 9225095186
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Please get in touch with us if you have any questions or concerns regarding this Privacy Policy or our data practices.